Privacy Policy

Who we are

Dispatch Goods, Inc. (“Dispatch Goods,” “we,” “us”) provides reusable packaging and the collection, washing and redistribution services behind it. This policy explains how we handle personal information when you visit dispatchgoods.com (the “Site”) or contact us through it.

Information we collect

Information you give us

• Contact and inquiry forms: your name, work email, company, number of sites, target launch date and any message you send.
• Surveys: the answers you choose to submit.

Information collected automatically

• Usage and device data: pages viewed, links clicked, referring page, browser and device type, approximate location derived from your IP address, and similar analytics data, collected with cookies and similar technologies.
• Location, only with your permission: on our QR code page, if you allow it, your browser shares your location so we can direct you to the nearest participating partner. We may keep this location information, which is not linked to your name or contact details, to understand where our packaging is used and returned.

How we use information

• To respond to inquiries and provide information about our services.
• To send you updates about our services, if you’ve asked for them or as otherwise permitted by law. You can unsubscribe at any time.
• To operate, secure, maintain and improve the Site.
• To understand how the Site is used (analytics).
• To protect against spam, fraud and abuse.
• To comply with legal obligations.

How we share information

We do not sell your personal information. We share it only:

• With service providers who work on our behalf, such as website hosting (Amazon Web Services), analytics (Heap and Google Analytics), email delivery (SendGrid) and spam protection (Google reCAPTCHA), under contracts that limit their use of the information.
• For legal reasons: to comply with law, respond to lawful requests, or protect the rights, safety and property of Dispatch Goods, our users or others.
• In a business transfer, such as a merger, acquisition or sale of assets.

Parts of the Site are protected by reCAPTCHA, and the Google Privacy Policy and Terms of Service apply.

Cookies and analytics

We use cookies and similar technologies for analytics and to keep the Site working. Our analytics providers are Heap and Google Analytics. You can block or delete cookies in your browser settings, and opt out of Google Analytics with Google's browser add-on. Some features may not work as intended without cookies. The Site does not currently respond to browser “Do Not Track” signals.

How long we keep information

We keep personal information only as long as needed for the purposes above, or as required by law.

Security

We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is completely secure.

Your rights and choices

Depending on where you live, you may have the right to access, correct, delete or obtain a copy of your personal information, and to opt out of certain uses. To make a request, contact us using the details below. We may need to verify your identity first.

Children's privacy

The Site is not directed to children under 13. We do not knowingly collect their personal information.

Changes to this policy

We may update this policy from time to time. We will post the new version here and update the effective date above.

Contact us

Dispatch Goods, Inc.
455 Market St Ste 1940 PMB 134236
San Francisco, California 94105-2448 US
Our email address appears when JavaScript is on. You can also write to us at the address above.